Terms of service

Terms of Service

1. Who we are and what these Terms cover

1.1 These Terms are a contract between you and Pokétips ("we," "us," "our"), a sole proprietorship based in Texas, USA. By placing an order on our Shopify store, you agree to these Terms and to our Privacy Policy.

1.2 If you do not agree, do not purchase.

2. Eligibility

2.1 You must be at least 18 years old to purchase. By ordering, you confirm you are 18 or older.

2.2 You confirm that purchasing and receiving our Services is legal where you live.

3. Our Services (general)

3.1 We sell digital Pokémon GO–related services, which may include: (a) Account Provisioning Services (we build, level, and stock a Pokémon GO account to the listing's specification and deliver the login credentials); (b) Boosting Services (Stardust, XP, Max CP, level-ups performed on your own account); (c) Subscription Services that renew automatically as described at checkout; and (d) iPogo VIP license resale bundled with setup and activation.

3.2 Everything we sell is digital. No physical goods are shipped.

3.3 For "Mystery" and "Random" listings, the listing states what is guaranteed (for example "15+ Shiny Pokémon") and what is random. Only the guaranteed elements are promised; random elements are exactly that — random.

4. Account Provisioning Services

4.1 What we do and what you receive. For an Account Provisioning Service we build, level, and stock a Pokémon GO account to the specification on the listing, then hand you the login credentials (email/username and password, and any linked login the account uses). The price is for that work; the credentials are the deliverable. For "Mystery" and "Random" listings, the listing states what is guaranteed (for example "15+ Shiny Pokémon") and what is random; only the guaranteed elements are promised.

4.2 Delivery window. We target delivery within 24 hours of payment, and for listings marked "Instant Delivery to Email" we target delivery within minutes. These are targets, not guarantees. As our own policy, if we have not delivered within 72 hours we will notify you and you may cancel for a full refund.

4.3 Secure the credentials immediately. On receipt you must change the password, update any recovery email, and review linked logins. Exclusive access to and control of the delivered credentials pass to you on delivery; no ownership of the account or its content is transferred. After delivery we retain no access and are not responsible for anything that happens to the account, including loss of access, theft, or action by the publisher, except where caused by our failure to deliver what was described.

4.4 Account history and extra contents. Accounts are created and built by us or our contractors in the course of providing the Service. We make no representation about an account's prior activity, region, linked devices, or standing beyond the specific contents described on the listing. In particular, for Shiny Legendary Accounts (whether from a Mystery Account or the Random Shiny Legendary Account listing), we do not guarantee the amount of Stardust, additional Pokémon, items, or other resources on the account; only the named Legendary Pokémon is promised. You acknowledge that the publisher may flag, suspend, or ban any account that has been transferred, shared, or leveled using automation or location tools.

4.5 Replacement on early ban. If an account is banned or rendered inaccessible by the publisher within 7 days of delivery and you have not violated Section 10, we will provide one replacement account of equal listed value, or at our option a refund. This is a goodwill policy, not a warranty, and does not apply after that period or to accounts you have modified, shared, sold, or used with third-party software.

4.6 Sold-out and popular items. Listings marked "Sold out" cannot be ordered; if a system error lets an order through, we will cancel and refund it.

5. Boosting services (Stardust, XP, Max CP, level-ups)

5.1 What the service is. For a Boosting Service we log into your own Pokémon GO account and play it until the listed Stardust, XP, level, or CP target on the listing is reached. You keep your account throughout.

5.2 Your authorization. By purchasing you expressly authorize Pokétips and its contractors to access your account, using the credentials you provide, solely to perform the purchased service. You confirm you are the account's sole owner. We will not make purchases, change account settings, trade away Pokémon, transfer Pokémon, or use the account for any purpose other than the service, and we will not retain your credentials after completion.

5.3 Credentials and 2FA. Before we start you must (a) set a temporary password used only for this service, (b) disable two-factor authentication or provide a working code path, and (c) log out of the game on your own devices for the duration. Logging in while the service is running can cause the publisher to flag the account and can void the service. After completion, change your password immediately.

5.4 Methods and ban risk. Our methods may include playing from locations other than yours and using multiple devices. The publisher's Terms of Service prohibit account sharing, performing in-game services for payment, and altering device location, and the publisher may suspend or permanently ban an account for any of these, before, during, or after the service, without notice. You accept that risk in full and agree that we are not liable for any suspension, ban, warning, or loss of progress, items, or Pokémon resulting from the service, except that we will refund the undelivered portion of any service we have not completed at the time a ban occurs.

5.5 Timing. The product page states an estimated completion time. Estimates are not guarantees; delays caused by game events, server issues, publisher enforcement, or your own logins do not entitle you to a refund. If we have not started the service within 72 hours of receiving your credentials, you may cancel for a full refund.

5.6 Credential handling. We use your credentials only to perform the Service, restrict them to the people performing it, and delete them from our systems when the Service is complete.

5.7 Not a warranty of the account. We are responsible only for delivering the listed target. We make no promise about any other aspect of the account after the service, including its future standing with the publisher.

6. Subscriptions and automatic renewal

6.1 How subscriptions work. Some Services renew automatically. Before you subscribe, the listing and checkout state the price per period, the billing frequency, the service performed each period, and any minimum term. Your subscription continues, and your payment method is charged at the stated price and frequency, until you cancel.

6.2 Consent. We charge a renewing subscription only after you have affirmatively agreed to the renewal terms by a separate action at checkout. Ticking the general Terms box alone is not consent to renewal.

6.3 Acknowledgment and reminders. After you subscribe we email an acknowledgment containing the renewal terms, the cancellation policy, and how to cancel. We send a reminder before any renewal at a higher price and before any free or discounted trial converts to a paid period.

6.4 Cancel any time online. You can cancel from your account page or the "Manage subscription" link in any subscription email, in no more steps than it took to subscribe, without calling us. Cancellation stops future charges; it does not refund the current period unless Section 8 applies. If we offer you a retention discount when you cancel, you may decline it and complete cancellation immediately.

6.5 Price changes. We will email you before any change to the renewal price takes effect, and you may cancel before it takes effect.

6.6 Service delivery each period. Each period's boosting service is performed under Section 5. Section 5.3 credential requirements apply to every period; if we cannot access your account for a period because of your settings or logins, that period is still billed, and we will perform the service once access is restored.

7. Payments, pricing, and chargebacks

7.1 Payment. Payments are processed by Shopify Payments and the other processors shown at checkout. We do not store full card numbers. Prices are in U.S. dollars; sales tax is added at checkout where required. Prices may change at any time but not for an order already placed.

7.2 Order acceptance. Your order is an offer. We accept it when we deliver, and we may cancel and refund any order before delivery for suspected fraud, eligibility problems, pricing errors, or stock errors.

7.3 Proof of performance. For every Service we keep a timestamped record of the order, your acceptance of these Terms, and the delivery or completion email. You agree these records are the evidence that the Service was performed.

7.4 Chargebacks. Contact us before disputing a charge with your bank; most problems are fixed within one business day. If you open a chargeback for a Service that our records show was performed, we may (a) submit our records to the card network, (b) suspend any unperformed or subscription Services, and (c) decline future orders from you. Nothing here limits any right you have under your card network's rules.

7.5 Fraud. We may require identity verification for large or unusual orders and may cancel orders we cannot verify. Orders placed with stolen payment credentials will be reported.

7.6 iPogo VIP setup and activation service. We resell iPogo VIP licenses that we purchase from the iPogo developer, and we bundle them with full setup and activation on your device so you do not have to configure the app yourself. The price is for the license plus our setup labor. You understand that: (a) iPogo is a modified, unofficial Pokémon GO client made and controlled by a third party, not by us; we do not warrant its availability, safety, features, or continued operation, and we cannot restore a license the developer revokes; (b) the publisher's Terms of Service prohibit modified or unofficial software, altering device location, and unauthorized access to the game, and using iPogo on any account can result in warnings, suspension, or a permanent ban, which risk you accept under Section 9; (c) your VIP license is subject to iPogo's own terms, which you accept separately, and the developer, not we, controls its term, renewal, and any changes; (d) device compatibility is your responsibility, including iOS or Android version, sideloading tools, and Apple developer-certificate revocations that can disable the app until it is re-signed; a failure caused by your device or by a change made by iPogo, Apple, Google, or the publisher after activation is not grounds for refund of a license that has been activated, except as provided in Section 8.1(g); (e) the license is personal to you and may not be shared, resold, or activated on devices beyond the number iPogo allows; (f) if we cannot activate the license on your device within 72 hours of receiving the information we ask for, you may cancel for a full refund; once activated, the license is used and non-refundable except under Section 8.1(c) or (f); and (g) we provide no support for iPogo itself beyond the setup service purchased; feature bugs and account safety inside the app are iPogo's responsibility and yours.

8. Refunds

8.1 When you get a refund. Refunds are issued only when there is a problem with the Service itself. You are entitled to a full refund of the affected Service if: (a) we do not deliver an Account Provisioning Service within 72 hours and you choose to cancel; (b) we do not start a Boosting Service within 72 hours of receiving valid credentials and you choose to cancel; (c) we deliver something materially different from what was described or shown, and you would rather have the money than a correct replacement; (d) a trade-delivery item cannot be delivered because the game's trading feature is unavailable and you decline a substitute; (e) we made a billing error, including a duplicate charge; (f) we cannot activate an iPogo VIP license on your device within 72 hours of receiving the information we ask for and you choose to cancel; or (g) for tutorial and setup purchases, your device is incompatible or you are unable to download or install the required software for reasons outside your control, and we cannot resolve it with you.

8.2 When you do not. No refund is issued for change of mind, whether you contact us before or after the Service has been delivered or started. No refund is due for: a Mystery Account (change of mind); an account or service that the publisher suspends or bans after performance, except as stated in 4.5 and 5.4; a delay in a trade-delivery item caused by friendship level, trade limits, insufficient Stardust, or your failure to add the friend code or complete the trade within 7 days of our notice; Stardust, extra Pokémon, items, or resources on a Shiny Legendary Account beyond the named Pokémon (4.4); a subscription period already performed or in progress; a Service or account you have modified, shared, resold, or used with third-party software; an activated iPogo VIP license, except under 8.1; or dissatisfaction with random elements of a "Mystery" or "Random" listing that met its guaranteed contents.

8.3 How to request. Email poketipssupport@gmail.com with your order number within 14 days of delivery (or of the missed delivery window). We respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days.

8.4 Substitutes. Where these Terms let us offer a substitute of equal listed value, you may always choose a refund of that item instead.

8.5 Your statutory rights. Nothing in this Section limits rights you cannot waive under the law of your state.

9. Publisher risk — read before you buy

9.1 No affiliation. Pokétips is an independent service provider. We are not affiliated with, sponsored by, endorsed by, or authorized by Scopely, Inc., The Pokémon Company, Nintendo, Creatures Inc., or GAME FREAK. Pokémon, Pokémon GO, and all related names, characters, and images are their trademarks and copyrights.

9.2 Our Services violate the game's rules. The publisher's Terms of Service prohibit selling or trading accounts, sharing accounts, performing in-game services for payment, gathering resources for sale, and altering device location. Every Service on this Site involves one or more of these. You confirm you have read this Section before purchasing.

9.3 Consequences you accept. The publisher may, at any time and without notice, suspend, restrict, reset, or permanently ban any account we provision or work on, remove any Pokémon or resources, or take action against your own account. It may do so before, during, or after our Service. We do not control the publisher, cannot predict its enforcement, and cannot restore an account it has actioned.

9.4 Allocation of risk. Except for the limited remedies in Sections 4.5, 5.4, and 8, you accept the entire risk of publisher enforcement and agree that we are not liable for any suspension, ban, warning, rollback, or loss of access, progress, items, or Pokémon, whenever it occurs.

9.5 Changes to the game. The publisher may change or remove features (including trading, friendship mechanics, or specific Pokémon) at any time. Where a change makes a Service impossible to perform as described, we will offer a substitute of equal value or a refund of the affected Service.

10. Your conduct

10.1 You agree not to: (a) resell, rent, or transfer any account, credentials, or Mystery Account contents to a third party; (b) purchase for or supply any Service to a person under 18; (c) use a Service from a state or country where it is prohibited, or use a VPN or false address to evade our checkout controls; (d) use stolen payment credentials, open bad-faith chargebacks, or claim non-delivery of a Service our records show was performed; (e) provide us credentials for an account you do not own; (f) reverse-engineer, scrape, or interfere with the Site or the randomization process; (g) use bots or scripts to place orders; or (h) harass our staff or contractors.

10.2 Enforcement. We may cancel orders, refuse service, withhold undelivered Services, and pursue legal remedies for breach of this Section.

11. Intellectual property

11.1 Ours. The Site, its design, text, code, guides, and the Pokétips name and logo belong to Pokétips. You may use them only to browse and purchase.

11.2 Theirs. All Pokémon names, characters, artwork, and game content belong to Scopely, Inc., The Pokémon Company, Nintendo, Creatures Inc., and GAME FREAK. Images on the Site are used to identify the Service and do not imply endorsement. Nothing we provide grants you any right in that content; your ability to use any account or Pokémon depends entirely on the publisher's license to you.

12. Disclaimers, limitation of liability, indemnity

12.1 As is. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT ANY ACCOUNT, POKÉMON, RESOURCE, OR RESULT WILL REMAIN AVAILABLE, TRADABLE, OR IN GOOD STANDING WITH THE PUBLISHER AT ANY TIME. The only promises we make are the express ones in Sections 3 to 8.

12.2 Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO A PURCHASE IS LIMITED TO THE AMOUNT YOU PAID FOR THAT PURCHASE IN THE 12 MONTHS BEFORE THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOST PROFITS, LOSS OF DATA, OR LOSS OF ACCESS TO ANY GAME ACCOUNT, EVEN IF ADVISED OF THE POSSIBILITY.

12.3 Carve-outs. Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot be limited under applicable law. Some states do not allow the exclusion of implied warranties or incidental or consequential damages, so parts of 12.1 and 12.2 may not apply to you and you may have additional rights.

12.4 Indemnity. You will defend and indemnify Pokétips and its contractors against claims, losses, and reasonable attorneys' fees arising from your breach of these Terms, your misrepresentation of age, location, or account ownership, or your resale or transfer of any account or result.

13. Disputes, governing law, arbitration

13.1 Governing law. These Terms are governed by the laws of the State of Texas and the Federal Arbitration Act, without regard to conflict-of-laws rules.

13.2 Talk to us first. Before filing any claim, you agree to email poketipssupport@gmail.com with your name, order number, and a description of the problem and the outcome you want, and to give us 30 days to resolve it. Most disputes end here.

13.3 Small claims. Either party may bring an individual claim in small claims court in the county where you live or in a small claims court in Texas.

13.4 Binding arbitration. Any dispute not resolved under 13.2 or 13.3 will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, by video or written submission unless the arbitrator orders otherwise. Any in-person hearing will be held in the county where you live. We will pay all AAA filing and arbitrator fees for claims under $10,000 unless the arbitrator finds the claim frivolous. Judgment on the award may be entered in any court with jurisdiction.

13.5 Class-action waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court in Texas, and the rest of this Section still applies.

13.6 Jury waiver. To the extent a claim proceeds in court, both parties waive trial by jury where permitted.

13.7 30-day opt-out. You may opt out of 13.4–13.6 by emailing poketipssupport@gmail.com within 30 days of your first purchase with the subject "Arbitration opt-out," your name, and the email on your order. Opting out does not affect the rest of these Terms.

13.8 Survival and changes. This Section survives termination. If we change it, the change applies only to disputes arising after the change, and you may reject it by opting out within 30 days of notice.

14. Privacy, communications, changes, contact

14.1 Privacy. Our Privacy Policy explains what we collect (order details, email, and for Boosting Services your temporary game credentials) and how we use and protect it. We do not sell personal information.

14.2 Email. By purchasing you agree to receive transactional emails (delivery, credentials, renewal notices). Marketing emails are separate and you may unsubscribe at any time.

14.3 Changes to these Terms. We may update these Terms. We will post the new version with a new "Last updated" date and, for material changes, email customers with active subscriptions at least 30 days in advance. Changes do not apply retroactively to a Service you have already purchased. Continued purchase after the effective date is acceptance.

14.4 Entire agreement; severability; assignment. These Terms, the Privacy Policy, and the terms on the listing you purchased are the entire agreement. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms; we may assign them to a successor of the business.

14.5 Force majeure. We are not liable for delays caused by events outside our reasonable control, including publisher server outages, enforcement waves, or changes to the game.